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Overview

SERVICES

A proven management company skilled in a complete range of services.

  • Proven Financial Management
  • Sales and Revenue Management and E-commerce Professionals
  • Restaurant and Food Service Management
  • Strong Brand Relationships
  • Human Resources Expertise
  • Exceptional Asset and Renovation Management

ASSET MANAGEMENT

GUEST SERVICE

Strong guest service drives repeat business, lowering customer acquisition costs and driving higher room rates.

Constantly monitor guest comments with focus on social media and other online outlets.

Track guest comments through brand surveys and reviews as well as online tools that “sweep” comments from sites such as TripAdvisor, Expedia, Yelp and more.

REVENUE

Focus on sales and revenue management to drive profitability.

Utilize several tools, such as Smith Travel Research (“STR”) reports, to monitor hotel top line performance against the competition .

Constantly monitor activity and relationships with Online Travel Agencies (“OTAs”) .

Methodically revisit corporate contracts to maximize profitability and drive yield.

EXPENSES

Benchmark data is obtained from national sources as well as collected through industry knowledge and expertise.

Utilize direct relationships in the industry and other hotel data sources (e.g., brokers, hotel listings, etc.) to evaluate expense margins.

Review detailed property profit and loss statements on a monthly basis, focusing on all significant expense items.

Ensure positive profit margin on virtually every expense dollar.

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ACCESSIBILITY STATEMENT

Committed to maintaining compliance with the Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0) for our Website.

RHM is committed to making its website and mobile applications usable by all people with visual impairments or similar disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines and other subsequently adopted applicable standards. We have conducted an accessibility audit of our website and are heeding specific recommendations that will assist us in ensuring that our Web presence achieves and maintains conformance with the WCAG standards. Please be aware that our efforts are ongoing as our current website provider implements the relevant improvements to meet WCAG guidelines over time and as we continue to monitor and improve on the features of the website and mobile apps.

If you need assistance in using the processes found within this site or have specific questions or concerns about the accessibility of this site or our mobile apps, please contact us at Jenn@readehotelmgmt.com or call 610-931-2860. If you do encounter a specific accessibility issue that you are bringing to our attention, please specify any problematic Web page and we will make all reasonable efforts to make that page accessible if it is not accessible. Feel free to offer suggestions and offer feedback by contacting us via the email above or telephone number provided.